Relnova Privacy Policy

1. Introduction

Relnova ("Relnova", "we", "our", or "us") respects your privacy and is committed to protecting the personal information you provide when using our website, services, enquiry forms, assessment forms, advertisements, and communication channels.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you.

2. Information We Collect

Depending on how you interact with Relnova, we may collect information such as:

• Full name
• Phone number
• Email address
• City and state
• Information about your financial support requirements
• Information submitted through assessment or contact forms
• Information voluntarily provided during communication with our team

3. Meta Lead Ads

Relnova may use advertising services provided by Meta, including Facebook and Instagram lead forms.

When you submit your information through a Relnova advertisement or Meta lead form, the information you provide may be shared with Relnova so that we can respond to your enquiry and provide information about relevant services.

Meta may separately process your information according to Meta's applicable terms and privacy policies.

4. How We Use Your Information

We may use your information to:

• Respond to your enquiry or request for assistance.
• Understand your support requirements.
• Contact you regarding requested services.
• Provide information about relevant Relnova services.
• Schedule consultations or discussions.
• Maintain enquiry and communication records.
• Improve our website and services.
• Prevent misuse, fraud, or unauthorized activity.
• Meet applicable legal requirements.

5. Communication

When you submit your contact information to Relnova, our team may contact you regarding your enquiry or requested services.

Depending on the circumstances, communication may take place through phone, email, WhatsApp, or other appropriate communication channels.

6. WhatsApp Communication

Relnova may use WhatsApp as a communication channel for enquiries and customer support.

If you communicate with Relnova through WhatsApp, your communication may also be subject to WhatsApp's applicable terms and privacy practices.

7. Data Storage and Service Providers

Relnova may use trusted technology providers to operate its website, store enquiry information, process email communications, manage leads, and provide business services.

These providers may include hosting, database, email, advertising, analytics, and communication platforms.

Such providers may process information as necessary to provide their services to Relnova, subject to their applicable terms and security practices.

8. Information Sharing

Relnova does not intend to sell your personal information.

Information may be shared when reasonably necessary:

• With service providers that assist us in operating our business.
• When you request or authorize such sharing.
• When required by applicable law or legal process.
• To protect our users, rights, property, or business from fraud or misuse.

9. Data Security

Relnova takes reasonable measures to protect personal information from unauthorized access, misuse, alteration, disclosure, or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

10. Data Retention

We may retain personal information for as long as reasonably necessary to respond to enquiries, provide services, maintain business records, resolve disputes, comply with legal obligations, and protect our legitimate interests.

11. Your Choices

You may contact Relnova to:

• Ask about personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of information where applicable.
• Ask questions about how your information is used.
• Withdraw consent where applicable.

Certain information may need to be retained where required by law or for legitimate business purposes.

12. Cookies and Website Technologies

Our website may use cookies or similar technologies to support website functionality, understand website usage, improve performance, and provide a better user experience.

Third-party services used on the website may also use cookies or similar technologies according to their respective policies.

13. Third-Party Websites and Services

Our website or communications may contain links to third-party websites or services.

Relnova is not responsible for the privacy practices, security, or content of third-party websites.

We recommend reviewing the privacy policy of any third-party service before providing personal information.

14. Children's Privacy

Relnova's services are intended for adults. We do not knowingly request personal information from children.

15. Changes to This Privacy Policy

Relnova may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.

Updated versions will be posted on this page with a revised "Last Updated" date.

16. Contact Us